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  • Ordered on weekdays before 4 PM, shipped today!
  • Largest range in Europe
  • Above €100 shipping free in NL, BE and DE

Shipping, returns and complaints

 

 

Shipping with DPD within the Netherlands, Belgium or Germany

Ordered on weekdays before 4 pm, delivered tomorrow for € 6.75!

Follow your order with DPD Track & Trace

 

 

Verzending naar een afhaalpunt

Ordered on weekdays before 4 PM, tomorrow at a collection point for € 6.75!

Choose from DPD or PostNL

 

 

Shipping with PostNL within the Netherlands

Ordered on weekdays before 4 pm, delivered tomorrow for € 6.75!

Follow your order with PostNL Track & Trace

 

 

Shipping with PostNL evening delivery within the Netherlands

Ordered Monday to Thursday before 16:00, delivered tomorrow evening between 18:00 and 21:30 for € 8.75!

Follow your order with PostNL Track & Trace

 

 

Shipping with Today ... (Same Day Delivery)

Ordered on weekdays before 12:30, in the house tonight for € 9.50!

Delivery between 6:00 PM and 10:30 PM

 

Our starting point is that you, as a customer, must have fun receiving your package. We believe it is important to deliver well and quickly. Of course, something can always happen with the package and / or delivery, resulting in minor damage or delays beyond our fault. However, we always try to limit this and resolve it properly.

Shipping costs other countries

Bosnia and Herzegovina € 47,00   Iceland € 58,95
Bulgaria € 36,50   Italy € 27,95
Denmark € 18,95   Croatia € 32,50
Estonia € 22,50   Latvia € 21,50
Finland € 22,50   Liechtenstein € 27,95
France € 21,00   Lithuania € 20,50
Greece € 39,50   Monaco € 27,95
Hungary € 17,95   Norway € 64,50
Ireland € 24,95   Austria € 18,75
Switzerland € 59,50   Sweden € 22,50
Poland € 15,50   Slovakia € 19,00
Portugal € 28,95   Spain € 26,50
Romania € 35,50   Czech Republic € 15,15
Serbia € 53,50   United Kingdom € 21,50
Slovenia € 21,95   Rest of the world € 59,50

Return package or product.

Herroeping: Het is belangrijk altijd eerst contact met ons op te nemen per e-mail voordat je (een) product(en) retour stuurt. Stuur ook het retourformulier ingevuld mee! De retourzending komt voor eigen rekening. Je bent vrij om zelf een vervoerder te kiezen. Zorg wel dat je de retourzending goed verpakt. Bij schade of zoekraken tijdens de retourzending zijn wij niet verantwoordelijk. Gebruik het product niet op een manier dat het gebruikssporen nalaat of hygiëne problemen kan geven. Herroeping van zichtbaar gebruikte producten zijn per definitie niet mogelijk.

Download het retourformulier

Return address:
Vuur&Rook
Goorsteeg 3
6741TA Lunteren

If there were any further questions or uncertainties? Feel free to contact us!

Complaints

A complaint? We can hardly imagine it! We are very disappointed with that.

We recommend that you first make your complaints known to us by emailing info@vuurenrook.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

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