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Yes! Wij zijn trotse winnaar van het Business Event 2019 MKB! Bedankt voor jullie support.

  • Ordered on weekdays before 4 PM, shipped today!
  • Largest range in Europe
  • Above €100 shipping free in NL, BE and DE

Shipping, returns and complaints

 

Shipping with DPD within the Netherlands, Belgium or Germany

Ordered on weekdays before 4 pm, delivered tomorrow for € 6.75!

Follow your order with DPD Track & Trace

Verzending naar een afhaalpunt

Ordered on weekdays before 4 PM, tomorrow at a collection point for € 6.75!

Choose from DPD or PostNL

Shipping with PostNL within the Netherlands

Ordered on weekdays before 4 pm, delivered tomorrow for € 6.75!

Follow your order with PostNL Track & Trace

Shipping with PostNL evening delivery within the Netherlands

Ordered Monday to Thursday before 16:00, delivered tomorrow evening between 18:00 and 21:30 for € 8.75!

Follow your order with PostNL Track & Trace

Shipping with Today ... (Same Day Delivery)

Ordered on weekdays before 12:30, in the house tonight for € 9.50!

Delivery between 6:00 PM and 10:30 PM

Our starting point is that you, as a customer, must have fun receiving your package. We believe it is important to deliver well and quickly. Of course, something can always happen with the package and / or delivery, resulting in minor damage or delays beyond our fault. However, we always try to limit this and resolve it properly.

Shipping costs other countries

Bosnia and Herzegovina€ 47,00 Iceland€ 58,95
Bulgaria€ 36,50 Italy€ 27,95
Denmark€ 18,95 Croatia€ 32,50
Estonia€ 22,50 Latvia€ 21,50
Finland€ 22,50 Liechtenstein€ 27,95
France€ 21,00 Lithuania€ 20,50
Greece€ 39,50 Monaco€ 27,95
Hungary€ 17,95 Norway€ 64,50
Ireland€ 24,95 Austria€ 18,75
Switzerland€ 59,50 Sweden€ 22,50
Poland€ 15,50 Slovakia€ 19,00
Portugal€ 28,95 Spain€ 26,50
Romania€ 35,50 Czech Republic€ 15,15
Serbia€ 53,50 United Kingdom€ 21,50
Slovenia€ 21,95 Rest of the world€ 59,50

Return package or product.

Revocation: It is important to always contact us first by e-mail before you return (a) product (s). Also send the completed return form! The return shipment is for your own account. You are free to choose a carrier yourself. Make sure you pack the return shipment well. We are not responsible for damage or loss during the return shipment. Do not use the product in a way that leaves traces of use or may cause hygiene problems. Withdrawal of visibly used products is by definition not possible.

Download the return form

Return address:
Vuur&Rook
Goorsteeg 3
6741TA Lunteren

If there were any further questions or uncertainties? Feel free to contact us!

Complaints

A complaint? We can hardly imagine it! We are very disappointed with that.

We recommend that you first make your complaints known to us by emailing [email protected] If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

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